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[title] => POTROŠAČI SE ŽALE Cipele od 1000 kn mi puštaju boju! Imam li pravo na povrat novca?
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 |
| AFP |
Proizvođač je kriv za neadekvatnu ambalažu
- Prije nekoliko dana kupili smo umivaonik u trgovini “Kragić”. Prodavači su nam ga dali spakiranog u jednoj kartonskoj kutiji koja je pukla čim smo prošli kroz vrata trgovine.
Rastvorili smo ambalažu i vidjeli da je umivaonik zbog pada napukao. Vratili smo se natrag u “Kragića” i rekli trgovcu što se dogodilo zatraživši, naravno, novi proizvod.
Tamo su nam, međutim, kazali da to više uopće nije njihova stvar, već da, prema zakonu, nakon preuzimanja proizvoda, rizik prelazi na kupca. Govori li trgovac istinu i koja su naša prava u ovom slučaju - pitanje je upućeno splitskom Savjetovalištu za zaštitu potrošača.
Savjetovalište: Istina je da članak 389. Zakona o obveznim odnosima štiti trgovca u smislu da za proizvod odgovara dok je u dućanu. Kupcu “naruku” ide, međutim, članak 14. Zakona o zaštiti potrošača koji navodi, među ostalim, kako ambalaža mora biti neškodljiva, odnosno prilagođena masi proizvoda.
Kako to ovdje nije bio slučaj, kupac može uložiti prigovor trgovcu, a trgovac proizvođaču koji je odgovoran za neadekvatnu ambalažu. Proizvođač bi, dakle, trebao obeštetiti trgovca, a ovaj kupca.
Zamjenske cipele ili povrat novca
- U trgovini “Peko” kupila sam svečane cipele koje su koštale oko 1000 kuna. Već nakon prvog nošenja uočila sam da poprilično puštaju boju, i to toliko da mi je to crnilo prodrelo kroz čarape na kožu. Imam li pravo na povrat novca? - pita stranka A.V. (točni podaci poznati redakciji i Savjetovalištu za zaštitu potrošača).
Savjetovalište: Potrošačica mora ovdje proći kroz standardnu proceduru; odnosno prvo pristati na zamjenski proizvod, što ona ne želi zbog pretpostavke da sve cipele iz te kolekcije imaju istu grešku.
Ako se doista utvrdi da i druge cipele puštaju boju, osoba tada ima pravo na povrat novca. Budući da je ovo slučaj u kojem potrošačica trpi ne samo materijalnu štetu već i zdravstvenu (zbog prodiranja boje na kožu), savjetovali smo joj i da se obrati područnom uredu Državnog inspektorata te Zavodu za javno zdravstvo.
Linda PERIĆ
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| AFP |
Proizvođač je kriv za neadekvatnu ambalažu
- Prije nekoliko dana kupili smo umivaonik u trgovini “Kragić”. Prodavači su nam ga dali spakiranog u jednoj kartonskoj kutiji koja je pukla čim smo prošli kroz vrata trgovine.
Rastvorili smo ambalažu i vidjeli da je umivaonik zbog pada napukao. Vratili smo se natrag u “Kragića” i rekli trgovcu što se dogodilo zatraživši, naravno, novi proizvod.
Tamo su nam, međutim, kazali da to više uopće nije njihova stvar, već da, prema zakonu, nakon preuzimanja proizvoda, rizik prelazi na kupca. Govori li trgovac istinu i koja su naša prava u ovom slučaju - pitanje je upućeno splitskom Savjetovalištu za zaštitu potrošača.
Savjetovalište: Istina je da članak 389. Zakona o obveznim odnosima štiti trgovca u smislu da za proizvod odgovara dok je u dućanu. Kupcu “naruku” ide, međutim, članak 14. Zakona o zaštiti potrošača koji navodi, među ostalim, kako ambalaža mora biti neškodljiva, odnosno prilagođena masi proizvoda.
Kako to ovdje nije bio slučaj, kupac može uložiti prigovor trgovcu, a trgovac proizvođaču koji je odgovoran za neadekvatnu ambalažu. Proizvođač bi, dakle, trebao obeštetiti trgovca, a ovaj kupca.
Zamjenske cipele ili povrat novca
- U trgovini “Peko” kupila sam svečane cipele koje su koštale oko 1000 kuna. Već nakon prvog nošenja uočila sam da poprilično puštaju boju, i to toliko da mi je to crnilo prodrelo kroz čarape na kožu. Imam li pravo na povrat novca? - pita stranka A.V. (točni podaci poznati redakciji i Savjetovalištu za zaštitu potrošača).
Savjetovalište: Potrošačica mora ovdje proći kroz standardnu proceduru; odnosno prvo pristati na zamjenski proizvod, što ona ne želi zbog pretpostavke da sve cipele iz te kolekcije imaju istu grešku.
Ako se doista utvrdi da i druge cipele puštaju boju, osoba tada ima pravo na povrat novca. Budući da je ovo slučaj u kojem potrošačica trpi ne samo materijalnu štetu već i zdravstvenu (zbog prodiranja boje na kožu), savjetovali smo joj i da se obrati područnom uredu Državnog inspektorata te Zavodu za javno zdravstvo.
Linda PERIĆ
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17. svibanj 2024 17:37
